Frequently Asked Questions (FAQ)

Do you know how much of your hard earned money goes toward your cause?

Is Soul Fuel a non-profit?

We’re a for profit organization committed to making a difference through creating unique products which are sold directly to similar minded customers. Of which a portion of the profits are distributed to charitable causes.

How does Soul Fuel allocate money it contributes on my behalf?

Soul Fuel quarterly accrues a % of gross purchases and applies this amount toward a charitable cause. This % will range anywhere from 10-15% (and in some cases greater) of total value spent minus shipping and tax based on the items purchased.


Premium Baseball cap:

$24.99 x 10% $2.49

This 10% of your purchase will be given to the charity of your choice (within the program).

Why not donate all of the money generated to charity? Due to operating costs (materials, labor and administrative) this unfortunately isn’t possible.

What social/health/environmental issues are you passionate about?

So many worthwhile causes to give too, by purchasing any Soul Fuel brand we’ll assist you it supporting them all. Don’t see your cause? Nominate your favorite and we’ll have our team evaluate, certify and have our community vote on adding it to our program. Each quarter we’ll take a vote on what causes are most important to our customers, the ones with the greatest interest will be added to the program.

What’s your return policy?


Our Return Policy lasts for 30 days from the time your order is received for all unused/unopened item(s)/product(s). If 30 days have expired since you received your purchase, unfortunately we can’t return the item(s)/product(s) to offer you a refund or exchange. Please contact Customer Service before returning your order.

For all opened or used items, the Return Policy last only 15 days from the time your order is received. Please contact Customer Service before returning your order.

To return your product, contact Customer Service and mail your product to: ATTN: CUSTOMER SERVICE RTN – 1142 Solana Ave. Winter Park, FL 32789


We make every effort to safely secure and ship your order, but understand that, on rare occasion, merchandise can be damaged in transit. If you feel that your order was damaged during delivery, report it immediately to our Customer Service Department. DO NOT DISPOSE OF ANY DAMAGED PRODUCTS OR PACKAGING until you have contacted Customer Service for instructions as we may require return of the damaged goods.

In the event you receive the wrong item, please email Customer Service at, chat with us or call us at 855-768-5383 during our standard business hours Monday-Friday 10am-6pm EST.

Do you ship oversees and to P.O. boxes?

Yes, we’ll ship your package anywhere that can accept deliveries.

Do you have customer service?

Of course! Our friendly customer service reps are available to answer your questions. Email or call and we’ll be happy to assist.